Frequently Asked Questions
Your search: category 'Software Use - Set Up'
"I tried to install the software using the instructions that came with the CD-ROM. I keep getting a message that Windows can't find the Setup program. I'm not really sure which drive letter is my CD-ROM. Isn't there an easier way to install the software?"
"I have installed SSPC Version 2. I have many designs saved in SSPC Version 1 and would like to change the size, or direction of these but don't have the option of clicking "Return to Register." Why can't I use the size options on Version 2 for these designs?"
"I have a large design that I would like to scan. Do I have to cut it apart to scan each segment separately? I'm having difficulty in separating areas to scan. Many of the designs I would like to use are in books that I don't want to take apart."
"I have purchased the new Memory Craft 10000. I am also interested in upgrading my Digitizer 2000 to Digitizer 10000. Will the new upgrade include all of the new hoop sizes that are available with the MC10000?"
"I own the Memory Craft 9000 and Customizer 2000 with the Memory Craft Reader/Writer box. I am trading in my Memory Craft 9000 for the Memory Craft 10000. What other optional accessories do I need to purchase?"
"When I click on the command to Send Designs (in Customizer 10000, EasyTransfer or Digitizer 10000) to my MC10000 from my computer via PC-link, I am given an option to send to “Built-in” or “ATA PC Card.” If I select “ATA PC Card,” does the ATA PC Card have to be in my MC10000 or my computer?"
"I have just upgraded my machine via the Janome website. However, after the upgrade was completed, I noticed that all of the designs I had saved in my machine’s memory banks were deleted. Why did this occur? How can I prevent this from happening again?"
"I purchased the Digitizer 10000 upgrade a while ago and successfully installed the access codes for the dongle (security device). Recently, I had to reinstall my Digitizer 10000 software. Do I have to request new access codes in order for the software to work again?"
"After updating my Memory Craft 10000 to Version 3.0, I no longer have the ability to access my Edit key for designs I have sent to my machine - either via USB or using my ATA PC Card. Why have I lost this feature?"