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"I've heard that the Memory Craft Special Edition 11000 contains an AcuFil™ Quilting System. What exactly is that?"

"I've heard that I can upgrade my Memory Craft 11000 to the new Special Edition. How do I do that?"

"I want to topstitch with a heavier thread, but I can't find a selection of color choices to match my fabric."

"When I try to sew a blind hem, I always see too much thread on the front of my garment. How can I make smaller stitches?"

"I like to finish my hems with a double needle straight stitch, but on fabrics with any stretch, the hems "bubble" out of shape. How can I prevent this?"

"I like to sew around my buttonholes twice, but often the thread bunches in the middle of the second buttonhole."

"I have been told that I can sew on buttons with my sewing machine. How do I set up my machine for this technique?"

"My buttonholes always turn out even except when working close to the neckline. How can I make that top buttonhole look as good as the rest?"

"When I understitch my facings with a straight stitch, I often get a ridge around the inside edge that does not lay flat. Should I change the length of my stitch?"

"When working with knits and other stretch fabrics, I'm not sure what type of stitch is best for construction. I have had trouble with seams stretching out of shape and facings that do not keep their shape."

"When I appliqué using a satin stitch my fabric seems to stretch out of shape and won't lay flat."

"When I use my Memory Craft's Professional-Style Embroidery feature on bulky fabrics, such as sweatshirts, or fleece type fabrics, my embroidery stretches the fabric and becomes buried in the nap. Help!"

"When I am sewing several rows of decorative stitches, I program the automatic locking stitch to end each row. Sometimes this gives me too many stitches at the end and distorts my last pattern. How can I prevent this?"

"When I'm using my machine to sew all three quilt layers together, the layers shift and my quilt comes out warped. How can I prevent this?"

"Why does my machine sometimes skip stitches when I'm quilting?"

"What thread do you recommend for your sewing machines and sergers?"

"Why can't I buy a machine directly?"

"What's the difference between Scan 'n Sew II and Scan 'n Sew PC?"

"Can I use the ScanSoft PC software with my Scan 'n Sew II? "

"What are the requirements for the PC to be used with Scan 'n Sew PC?"

"Can a notebook or laptop PC be used with Scan 'n Sew PC?"

"My computer is a 486. Can I use it with Scan 'n Sew PC?"

"My computer doesn't have a CD-ROM drive. Can I still install ScanSoft PC?"

"My PC is running Windows® 3.1. Can I use the ScanSoft PC software?"

"My monitor (or laptop screen) is not capable of displaying a resolution higher than 640 x 480. Is this a problem?"

"Can the Scan 'n Sew PC be used in languages other than English?"

"Can I get a trade-in allowance on my Scan 'n Sew II toward the Scan 'n Sew PC?"

"Is there any way that I can run the Scan 'n Sew PC on a Macintosh?"

"How do I connect the Scan 'n Sew PC to my computer?"

"How can I identify the serial port on my computer?"

"What if the pins in my serial port do not match the Scan 'n Sew PC cable connector?"

"I don't seem to have an available serial port. What should I do?"

"The cable to the Scan 'n Sew PC is not long enough. What should I do?"

"I inserted the CD-ROM into my CD-ROM drive, but nothing happened."

"Windows® 95 is unable to read the CD-ROM. Is it defective?"

"During installation I get a message saying that I don't have enough space on my hard drive."

"I have successfully installed the software. Will I need the CD-ROM to run it?"

"Can I uninstall the software?"

"I tried to install the software using the instructions that came with the CD-ROM. I keep getting a message that Windows can't find the Setup program. I'm not really sure which drive letter is my CD-ROM. Isn't there an easier way to install the software?"

"The software installed without a problem, but whenever I run EasyScan or EasyLayout I get a message saying that it cannot open the COM port."

"I get an error message saying "Cannot open COM port" when I run EasyScan (or EasyLayout)."

"When I fill an area of a design in EasyScan (Fill view) with stitch and color information, it turns grey instead of the color I have selected. How do I know what colors have been assigned?"

"In filling an area in EasyScan I accidentally clicked in the wrong area. How do I erase this information?"

"I have hundreds of colors of thread, but EasyScan only gives me 12 choices. How can I get more color choices?"

"I selected {ScanCard} and {View/Erase} from the EasyScan (or EasyLayout) menu. The Scan 'n Sew PC beeped several times and then I got a dialog asking me to check to make sure the Scan 'n Sew PC is plugged in and turned on. It is! What's wrong?"

"I am confused about the Auto-trace option. What does it do and when should I use it?"

"When I click on an area to be filled in EasyScan it fills other areas. Sometimes almost the whole screen. Why does it do this?"

"Can I import clip art, line drawings or graphics from other websites or other sources, and use them in EasyScan or EasyLayout?"

"Can I insert an existing Memory Card into the Scan 'n Sew PC and import its designs into EasyLayout?"

"In EasyLayout, when should I use the IMPORT icon and when should I use the FILE OPEN icon or {File} {Open} from the menu?"

"I created a template, but when I print it out I get only blank pages."

"I printed a template, but got only the "bulls-eye" pattern."

"I used the {Print Preview} option to look at the template. Then I used the {Zoom In} button to get a closer look. When I pushed the {Print} button it printed out normal size, instead of the zoomed view."

"Whenever I print a template my computer operates very slowly, sometimes stopping completely for seconds at a time."

"What type of transparency do you recommend for my printer when I print a template?"

"While attempting to open a file in EasyScan (or EasyLayout) I got a message saying something about an "Invalid Page Fault." Then the program closed. What does this mean?"

"I tried to open this great bitmap design in EasyScan, but I got an error saying something about a "Bitmap Size Error." Why?"

"I got a message that said it could not find RSCOM.DLL (or STITCH.DLL). What should I do?"

" I changed the printer paper size in EasyLayout. Suddenly the screen went grey and nothing works right. I can't even change the paper size back without getting an error. What do I do now?"

"Every time I run either program I get a message stating that the COM port cannot be opened. What does this mean?"

"Whenever I run either program, and attempt to access the Scan 'n Sew PC, I get a message telling me to make sure it is plugged in and turned on. It is! Why does the program tell me this?"

"Can my Scan 'n Sew II be modified to connect to a personal computer?"

"Can my Scan 'n Sew I be modified to connect to a personal computer?"

"With so many different types of stabilizers to choose from, are there any rules for which one is best for different types of fabrics and techniques?"

"Why are there so many embroidery hoops? How do I know which one to use or how many to buy?"

"I try using the Clothsetter and templates, but my designs are still "off" when I sew. Can you help?"

"Sometimes thread will "ball up" in the bobbin area of my sewing machine. Normally, my Janome machine has such consistent tension. Can I do something to prevent this?"

"Will Windows 98 work with the Scan 'n Sew PC?"

"I have installed SSPC Version 2. I have many designs saved in SSPC Version 1 and would like to change the size, or direction of these but don't have the option of clicking "Return to Register." Why can't I use the size options on Version 2 for these designs?"

"I am trying to find the Tutorial included with the SSPC Version 2. I have opened the Easy Scan and Easy Layout programs but can't find the tutorial. What am I doing wrong?"

"I have created and saved a layout using several designs. I opened the Easy Scan program but could not find my saved file."

"Can the Scan 'n Sew PC be used with the Memory Craft 8000?"

"I already own a flat bed scanner. Can I purchase only the software program to run the Scan 'n Sew program on my computer to use with my scanner?"

"I would like to scan a design that is too big to fit into the scanning bed. I don't want to reduce the size. How can I scan a larger design?"

"I have a large design that I would like to scan. Do I have to cut it apart to scan each segment separately? I'm having difficulty in separating areas to scan. Many of the designs I would like to use are in books that I don't want to take apart."

"When scanning a design, I try to center it in the scanning bed, but when I print out a template, the crosshairs never seem to be in the center of the design. Why?"

"How do I use Word Art to create lettering?"

"When I stitch out designs I've scanned, why do they look so flat while the designs from Memory Cards have so much depth?"

"When choosing a design from a Memory Card, I have difficulty judging how much space a design will take. How can I determine the size of a design before I sew it?"

"How can I control decorative threads, which wind off the spool unevenly, and cause uneven stitches?"

"How can I overedge and gather fabric for a ruffle in one step?"

"I'm new to five thread serging. My dealer suggests that when threading the double chain looper,that I allow the thread to hang down in the machine, and that I take the extra step to bring the thread through the left front needle hole, or that I start sewing on a scrap of fabric. Can you explain why?"

"How do I erase a customized stitch that I previously memorized?"

"I'm looking for different uses for the cross-stitch pattern (# 81) on the 9000. Do you have any suggestions?"

" What is lace beading?"

"What is entredeux?"

"In EasyLayout I have created a design that has less than six parts. When I try to send my designs to the ScanCard that has some designs on it, I am advised to delete all the previous designs before I can send the EasyLayout designs to the ScanCard. The ScanCard should hold six designs. Why can't I add more designs to this card?"

"I have scanned several designs in EasyScan, then sent them to the Scan Card. I would like to arrange these same designs in the Easy Layout program. Do I have to delete these designs from the Scan Card and resend them from the EasyLayout program?"

"I'm using an iron-on tear away stabilizer when I embroider on lightweight sweatshirts, but they still seem to stretch when stitched. Any suggestions?"

"I want the 3-dimensional look I've seen with Puffy Foam © (Sulky of America ™) or Craft Foam, but I'm not sure what type of a design to select."

"How can I mirror image Memory Card embroidery designs?"

"How do I use the Skip Sew feature on my Memory Craft 5700 or 5000 using 3 digit Memory Cards?"

"What is the heaviest thread I can use on my Memory Craft for Professional-Style Embroidery?"

" How do I skip colors on my Memory Craft 8000?"

"Can I embroider multiple patterns in the same hoop area?"

"How do I sew buttons on a quilt?"

"How do I use an Even Feed Foot? And what is the advantage of using it?"

"Can I use a hoop other than the Memory Craft Embroidery Frame when embroidering?"

"Can I bar tack a quilt?"

"I'm trying to combine designs using the Easy Layout program. Although each segment appears to be lined up, it isn't always accurate when I sew it. Are there any tips that would make this process more precise?"

"How can I make my own Memory Card templates on transparencies?"

"When I do professional style embroidery, the fabric often puckers, or the outline of the design doesn't meet the design precisely. I am using a tear away stabilizer underneath the hoop. What can I do to correct this problem?"

"How important are the spool caps, and how do I determine which size to use?"

"I'm using my 634D serger to make scarves. I'm using the rolled hem feature with 3 threads and wooly nylon thread. When I start serging on the beginning edge the first 1/8" - 1/4" of my fabric does not get hemmed. It is unfinished as if the thread just did"

"I purchased Embroidery Hoop #5 but have no idea what type of projects I would use it for. Would you please give me some suggestions?"

"Is it absolutely necessary to use only Janome bobbin thread in the bobbin for memory card embroidery, or can I use any standard sewing thread?"

"I've scanned my design and assigned all the stitch data. After sewing a practice design, I decided to change the stitch choice and color in some areas. Do I have to rescan and start at the beginning?"

"After updating my Digitizer 10000 to Version 1.3, my Memory Craft and ATA PC Card icons grayed out and are not operable. How do I send my designs to my machine or ATA PC Card?"

"I've followed the directions for calibrating my Clothsetter, and have used it many times with perfect placement. But lately my placement has been inaccurate. Why has it changed?"

"I am sewing a sentence that goes beyond the sewing field of the embroidery hoop. How can I sew out more letters?"

"Both my friend and I own Memory Craft 9000s. I use the Clothsetter and get perfect placement. My friend borrowed my Clothsetter but she did not get the same satisfactory results. Why would we have different results with the same Clothsetter?"

"I understand Janome has Professional-Style Embroidery designs from Memory Cards now available on floppy disks. What is the advantage of designs on floppies rather than on a Memory Card? And can these be put right into the sewing machine?"

"I am trying to do Professional-Style Embroidery on baseball Caps. I just can't seem to get the hat in the Embroidery Hoop correctly. Is there an easier way?"

"On the Main Menu Screen of the Memory Craft 9000 are two sewing machines. I know they are both for Professional-Style Embroidery, but how do I know when to select which machine?"

"On my Memory Craft 9000, sometimes I can program in and memorize 6 or 9 letters and other times only 3 or 4 letters. Can you please explain what I am doing wrong?"

"How can I memorize and stitch more letters when using Memory Card #101 in the Ordinary Embroidery Mode? I can see there is more room available to stitch in the hoop, but the machine will not accept any more letters into memory."

"How can I memorize and stitch more letters when using Memory Card #101 in the Edit Design Mode (ABC+)? There is more room in the hoop, but the machine will not accept any more letters into memory."

"I am sewing a sentence that goes beyond the sewing field of the embroidery hoop. How can I continue to sew more letters and keep them in a straight line?"

"When I used Memory Card #117 the border sewed over my letters. What am I doing wrong?"

"I have tried to mirror image a design that has been scanned but I cannot find a command to do this. How do I find the correct process to do this?"

"Whenever I run either of the ScanSoft PC programs, EasyScan or EasyLayout, the default directory is always "C:Program FilesJanomeScanSoft PC". I prefer to keep all my designs in a different folder. How can I change the folder that ScanSoft PC uses?"

"I have the Janome 5 Thread Spool Stand (832420003) and I've lost the little thread guide. Can I replace just the small thread guide ?"

"I use my Scan 'n Sew II (or the Scan 'n Sew PC) as a stand-alone unit. Sometimes when I scan a graphic I'm not able to assign the colors I want on subsequent scans, but only allowed to enter it into memory. What am I doing incorrectly? I want to assign colors."

"Article Title: When I need to adjust my embroidery hoop to continue embroidering a word, my hoop shifts slightly. No matter how hard I try, the hoop slides a little and my words are always uneven. How can I prevent my hoop from shifting and achieve straight embroidery?"

"I wasn't familiar with some of the lace terms used in Janome Digest Issue #6. What is Alencon Lace, Venice or Venetian Lace, and Lace Beading?"

"How do I make a comma with Memory Card #101?"

"I enjoy using my SSPC for scanning and downloading designs from the Internet. There are so many designs available and many of them are cartoon or TV characters and other popular logos. My friend told me to be careful about using those designs because of the Copyright laws. If these designs are so readily available why would there be a problem?"

"What is the difference between topstitching and edgestitching?"

"Can you give me some guidance in choosing the correct type of interfacing? I'm not sure what kind I should use for various projects and fabrics."

"How do I do reverse bobbin work? Do I need a special bobbin case for it?"

" I am trying to make a broomstick skirt on the serger. How can I achieve ruffling on one layer of fabric while attaching it to a second layer of fabric?"

"How will the Cloth Guide benefit my sewing with the Memory Craft Compulock?"

"When I am piecing blocks together for quilting, which is the best way to press the seams?"

"I am sewing light colored lettering on a heavy dark blue fabric and the fabric is showing through. What should I do?"

"When sewing Twin Needle Pintucks, they don't seem to "tunnel" down the center as much as I would like. How can I correct this?"

"I would like to have tighter gathers when I use the Gathering foot. How can I do this?"

"What is the best way to unthread my sewing machine?"

"My thread bunches up under the fabric when I start to sew. What causes this?"

"Is there an easy way to make spaghetti straps on the serger?"

"Can I create wire edged ribbon on the Compulock?"

"Recently, I was sewing very heavy cording for some slipcovers I was making. I tried to use my zipper foot. However, the zipper foot that comes with my machine was not narrow enough to get close to the cording. Any suggestions?"

"I've used a Wing Tip Needle for Heirloom Sewing. Is there anything else I could use it for?"

"When I sew Professional-Style Embroidery, the outlines of my embroidery design don't line up next to the body of the design. Is there something wrong with my Memory Card?"

"My buttonholes always turn out even, except when working close to the neckline. How can I make my top buttonhole look as good as the rest?"

"I like to topstitch pockets very close to the edge but it's hard to stitch straight. Is there any way to make my pockets look like ready-to-wear?"

"I love heavy decorative cords for couching, but I can't always find them in the colors I want. Is there an easy way to make my own?"

"What are the system requirements for Customizer 2000?"

"What are the system requirements for Personalizer 2000?"

"Do I need to have the Scan 'n Sew PC to use the Reader/Writer with Customizer 2000?"

"Do I need to have the Scan 'n Sew PC to use Personalizer 2000?"

"I own the Scan 'n Sew PC. Do I need to purchase the Reader/Writer to have the Customizer 2000 features?"

"I own the Scan 'n Sew PC, and I've purchased the Reader/Writer. Do I need to uninstall ScanSoft PC to use Customizer 2000?"

"I've purchased Personalizer 2000 for use with my Scan 'n Sew PC. Do I need to uninstall ScanSoft PC to use it?"

"How do I specify the communication settings that the Reader/Writer or Scan 'n Sew PC will use?"

"What is the difference between EasyImport and EasyEdit?"

" Can designs written in other formats be processed by conversion programs and then imported into the Customizer 2000 or Personalizer 2000 programs?"

"What is the difference between "importing" and "pasting?""

"Will Customizer 2000 and Personalizer 2000 read Memory Cards?"

"Can I reduce or increase the size of Memory Card designs?"

"Can I use my flatbed scanner with Customizer 2000 or Personalizer 2000?"

"How does EasyHoop interface with the Customizer 2000 and Personalizer 2000?"

"How is the Clothsetter used with Customizer 2000 and Personalizer 2000?"

"Will Customizer 2000 or Personalizer 2000 work with a MAC computer?"

"Can you scan with the Customizer 2000?"

"How many designs can be stored on the Scan Card?"

"Every time I send designs to the Scan Card, the previous contents are erased. Why can't the Scan Card save designs?"

"When "making" a Scan Card in Customizer 2000, how can I tell how much memory has been used?"

"Is there a way to add designs to the Customizer Scan Card without erasing designs already placed on the card?"

"Can I use the Scan Card from my Scan 'n Sew PC in the Reader/Writer?"

"After I have used the Scan Card in the Memory Craft Reader/Writer can I use it again in my Scan 'n Sew PC?"

"When trying to "Write to ScanCard," a message reading "Error Message - Code 15" appeared. What does this mean?"

"Regarding Communication Settings: How should I determine which Baud Rate to select?"

"How should I determine which Channel to select?"

"Why does my eraser disappear?"

" I have just used the Zoom function and am trying to use the Pencil and Eraser function, but I am unable to do so. What am I doing wrong?"

"The Pencil and Eraser functions are also available in the Paint program. Is there any need for me to go to the Paint program since Pencil and Eraser are available in the Customizer 2000 and Personalizer 2000 EasyImport program?"

"In considering Tracing Options, what is the rule of thumb for choosing Line Thickness?"

"When trying to make a selection from the line stitches the All Lines icon was not illuminated. Is there a problem with my software program?"

"What Clip Art files work with Customizer 2000 and Personalizer 2000?"

"I only wish to use one portion of a piece of Clip Art. How can I do this?"

"Can I bring in a design from another format?"

"Can I rotate letters individually in monogramming? How?"

"I'm having difficulty importing a *.sew file into EasyEdit. Why won't it work?"

"When other formats have been converted to a *.sew file and are imported, can the size be changed, rotated and mirror imaged?"

"When I design a layout and send it to the card, how do I determine the order of my designs?"

"When I try to select a color in EasyImport, the color choices are all washed out and muddy. Is there something wrong with my program?"

"Sometimes my computer freezes up when I am working with the Customizer 2000 or Personalizer 2000 software. What causes this?"

"I've seen the Janome Thread Spool Stand at my dealer's store. When would I use this accessory?"

"I'm new to free-motion quilting by machine. I understand that the feeddogs are lowered and I control the movement of the fabric. But, my stitching looks uneven and doesn't seem to lock as it should. What am I doing wrong?"

" I created a layout in EasyEdit and rotated a design. But when I printed my template, the design did not appear to rotate. Why?"

"I have drawn a line on my fabric for the placement of decorative stitches. But it's hard for me to see the arrow located on the front of the Satin Stitch Foot F against my white fabric. Any suggestions?"

"How can I make the quilt stitches #122 (MC9000) and #157 (MC9000) longer when my length key only goes up to 2.5?"

"When selecting All Lines, why does the shaded area appear over the entire image? Is there a way to use the function?"

"How do I find the pre-programmed multi-page layouts in EasyEdit?"

"When I purchase new needles they all have two numbers on them. Why?"

"When sewing on lightweight fabric, I have trouble with the seam puckering. What can I do?"

"In the Customizer 2000 or Personalizer 2000 programs, there are large design layouts saved as *.arf files. Are the individual designs for these layouts found as .sew files in these programs so that I can use them in other layouts?"

" While I'm embroidering, my Memory Craft 9000 often indicates it's running low on bobbin thread. After checking my supply, it seems sufficient. Why is this happening?"

"What do I need to use Digitizer 2000?"

"What are the Digitizer 2000 system requirements?"

"What does Digitizer 2000 come with?"

"What is a dongle?"

"I do not own a Janome embroidery machine. Is Digitizer 2000 all I need to work with my brand embroidery machine?"

"What is the Companion CD-ROM that comes with Digitizer 2000?"

"Will Digitizer 2000 work with Windows 2000?"

"How do I obtain the Version 1.1 Service Pack for Digitizer 2000?"

"What are the key features of Digitizer 2000?"

"What is digitizing?"

"How is Digitizer 2000 different from Customizer 2000 and Personalizer 2000?"

"What is the difference between EasyDesign & EasyEdit? The icons look the same."

"What graphic formats does Digitizer 2000 import?"

"How many weave and embossed stitches are offered in Digitizer 2000?"

"How many built-in fonts are available in Digitizer 2000?"

"When using Digitizer 2000, I noticed that the program would not let me open both EasyDesign and EasyEdit at the same time. Is my program supposed to run this way? If so, why?"

"What other stitch data formats does Digitizer 2000 convert/save as?"

"How do I convert from one stitch data format to another?"

"I was surprised to find the backup folder in Digitizer 2000 full of Backup designs. It takes up space on my hard drive. Why?"

"Can I use a flatbed scanner to import designs into Digitizer 2000?"

"Does the Digitizer 2000 have any designs within Program? I have opened the Digitizer 2000 folder in the C drive but do not see anything but system files."

"What is the difference between .sew and .jan?"

"What is a .jan file?"

"How do I import other graphic formats to digitize from into EasyDesign?"

"Where or What is the Lettering Art function?"

"Where or What is the Embroidery Gallery?"

"I separated a design in EasyDesign and tried to decrease the size of the part I wanted to save, but I couldn't get any anchor points around it to change the size. Why?"

"I heard parts of a design could be cut away in the Digitizer program. How can this be done?"

"In the Digitizer program I have found the Embroidery Gallery. When I try to use these designs but they keep repeating themselves on the screen. Also, when I try to select these designs, only portions of the design become selected, not the entire area. Is there a simple way to use only one of these designs?"

"When I use the applique technique in EasyDesign, the applique shows three separate parts with three colors. Where did the other colors come from? I only assigned one color for the appliqué ."

"The EasyEdit portion of Digitizer 2000 has many of the same functions as EasyDesign. Why would I use these functions in EasyEdit if I were not creating a design?"

"I made some changes in a design using EasyEdit, and then I resized the design. Some of the stitches were not resized correctly - the density changed. Why did this happen?"

"I am trying to convert to or from Embroidery Formats other than Janome (*.sew). Some designs will allow me to convert easily while others, from the same source, produce an error message."

"All of the measurements in Digitizer 2000 program are in inches. Many of my graphic sources and applications are metric. Can I change the settings to metric in this program?"

"Where or What is the Lettering Art function?"

"What does "Generic Read Error" mean when trying to save a design?"

"Why does my design save in two or three *.sew files such as *.sew-a, *.sew-b, *.sew-c?"

"When using an adhesive back stabilizer, does the adhesive affect the needle and my machine performance?"

"Can you use Memory Craft 9000 Memory Cards in the Memory Craft 10000?"

"Can the Scan Card, which comes with Memory Craft Reader/Writer or Scan ‘n Sew PC, be used in the Memory Craft 10000?"

"Can you use Memory Craft 8000 Memory Cards in the Memory Craft 10000?"

"Will designs created in the *.sew format, stitch at the maximum speed of 800 stitches per minute when imported into the Memory Craft 10000?"

"If I have Customizer 2000 with the Memory Craft Reader/Writer Box, do I have to purchase the Card Reader 10000 to use with the Memory Craft 10000?"

"Are the Memory Craft 9000 embroidery hoops and Clothsetter II or III compatible with the Memory Craft 10000?"

"Are the Memory Craft 10000 embroidery hoops compatible with the Memory Craft 9000?"

"In the edit screen in the Embroidery mode on the Memory Craft 10000, you can resize a design. Are the stitches recalculated to the new size?"

"I have created a combination of designs using the edit screen in the Embroidery mode on the Memory Craft 10000. I also saved this combination, but I would like to delete one of the designs. How can I do this?"

"Will the Personalizer 2000 and Scan ’n Sew PC work with the Memory Craft 10000?"

"I have Windows 95 operating system loaded on my computer. Will I be able to connect the Memory Craft 10000 and related software?"

"Will Digitizer 2000 work with the Memory Craft 10000?"

"Will Customizer 10000 work with the Memory Craft 9000?"

"If I have Customizer 2000 with the Memory Craft Reader/Writer Box, do I have to purchase Customizer 10000 to use with the Memory Craft 10000?"

"Is the Memory Craft 10000 compatible with Windows 2000 Professional Edition operating system?"

"How do I know which cable(s) I need to purchase to direct PC Link the Memory Craft 10000 with my computer?"

"I have purchased the new Memory Craft 10000. I am also interested in upgrading my Digitizer 2000 to Digitizer 10000. Will the new upgrade include all of the new hoop sizes that are available with the MC10000?"

"I have heard of a product called Media Kit for the PC Link mode on the Memory Craft 10000. Can you please explain what it is and why I would need to purchase it?"

"I own the Memory Craft 9000 and Customizer 2000 with the Memory Craft Reader/Writer box. I am trading in my Memory Craft 9000 for the Memory Craft 10000. What other optional accessories do I need to purchase?"

"I have a desktop computer with Windows 98 and Universal Serial Bus (USB) capability. How can I use this with the Memory Craft 10000?"

"I have a desktop computer with USB, but I’m using Windows 2000. Will this work?"

"I don’t have USB on my computer. Can I still connect to the Memory Craft 10000?"

"My computer is too far away from my Memory Craft 10000 to use the direct connection method for design transfer. How can I get designs into the sewing machine?"

"I have a laptop computer. Is direct connection the best way to get design data into the sewing machine?"

"I don’t have a computer, but I do use a Personal Digital Assistant (PDA) handheld device to access the Internet and email. It has a CompactFlash slot on it. Can I use it?"

"What are the recommendations for using ATA PC Cards with the Memory Craft 10000?"

"When monogramming, I am limited to four 30mm letters at one time, yet the “B” hoop has so much room left available. How do I bring in more letters?"

"When using MC9000 cards in my MC10000, which marking on the Clothsetter 10000 do I use? Does it change when I use the Edit Screen?"

"I have just purchased a Memory Craft 10000. I am interested in using the direct PC-link feature. Do I have to own software to be able to use this feature?"

"In My Set Mode, I can select Resume mode to be activated. What does this function do in the general setup of the Memory Craft 10000?"

"Will the MC10000 remember the changes I have made in My Set after I turn the machine off? Or will I have to re-program my settings the next time I turn the machine on?"

"When using the built-in French Knot on the Memory Craft 10000, do I need to use a specific thread or foot?"

"I need some clarification of the MC10000 built-in memory banks. Are there two separate memory banks with 100 files in each of them? Or is there a combined total of 100 memory banks for both Ordinary Sewing and Embroidery?"

"Which brands of ATA PC Cards (also called CompactFlash cards) are the most compatible, and where can I purchase them?"

"Are there any brands of CompactFlash that I should avoid purchasing?"

"How Do I Use the Cards in a PC?"

"Are there specific steps I need to follow when removing a PC Card from my computer?"

"How can I avoid problems with my PC Card due to Static Electricity?"

"I do not have my computer next to my Memory Craft 10000. How do I use PC Cards for Design Transfer?"

"Why do I need to format my PC Card and how do I do so?"

"When I try to calibrate my Clothsetter 10000, the large hoop (“B”) covers up the plate where I adjust the screws. How do I get around the hoop to make the adjustment?"

"What is the procedure for reading the PC Design Card (1000 series) designs into your personal computer? Are the steps the same for the MC9000 Memory Cards (100 series)?"

"Which one of the Janome Software programs will give me the ability to convert other brands of embroidery formats to .JEF?"

"I have successfully sent small embroidery designs to my MC10000 several times. However, when I send large designs, they do not show up on the PC-link screen. Have I missed a step?"

"When I click on the command to Send Designs (in Customizer 10000, EasyTransfer or Digitizer 10000) to my MC10000 from my computer via PC-link, I am given an option to send to “Built-in” or “ATA PC Card.” If I select “ATA PC Card,” does the ATA PC Card have to be in my MC10000 or my computer?"

"Will Digitizer 10000 work with the Memory Craft 9000?"

"I own a MC10000 but have no software. Do I need to own software in order to download machine upgrades from the Janome website?"

"I have just upgraded my machine via the Janome website. However, after the upgrade was completed, I noticed that all of the designs I had saved in my machine’s memory banks were deleted. Why did this occur? How can I prevent this from happening again?"

"I have just purchased the Digitizer 10000 upgrade. Why do I need to request dongle access codes in order to use the entire program?"

"I have just purchased the Digitizer 10000 upgrade. After I receive my new access codes, how do I know that they have been accepted?"

"Is Digitizer 10000 compatible only with the MC10000?"

"I have sent several designs to my MC10000 via PC Link. How do I delete these designs?"

"I sent several designs from my computer to my MC10000 via PC-Link. The next day, when I turned on my machine, they had disappeared. What can I do to prevent this from happening again?"

"How do I import the Built-in embroidery designs into my computer via direct PC-Link?"

"I want to take a multiple-color embroidery design and turn it into one color without having to continually press the Start/Stop button in between design sections. Can I program this within the MC10000?"

"Is there a proper order for bringing designs into the Edit screen of the Memory Craft 10000?"

"I have heard that Janome is sending free MC8000 designs to Memory Craft 10000 owners. I have recently purchased the MC10000. How do I obtain my free designs?"

"I received a free CD-ROM from Janome that contains Memory Craft 8000 designs. How do I view the designs?"

"What are the proper steps for saving designs onto my ATA PC Card?"

"I am updating my Memory Craft 10000 via direct PC-Link using the RS232C cable. Are there any additional steps required when updating my machine using the RS232C cable?"

"After installing System Update Version 2.20 in my Memory Craft 10000, I no longer have the ability to center my Memory Card designs. Why was this feature taken away?"

"One of the new features of the Memory Craft 10000 Version 2.2 is the ability to embroider words the length of the “B” hoop in one step. How is this done? It still takes me several steps to import the longer words."

"My Memory Craft 10000 is connected to my computer via USB. I have sent several designs to my machine but have recently received a message telling me I “Cannot Register” my designs. Why is this happening?"

"I am trying to do the 3-letter Monogram in a crest on my Memory Craft 10000. I would like the letters to be a different color from the crest. Is this possible?"

"I purchased the Digitizer 10000 upgrade a while ago and successfully installed the access codes for the dongle (security device). Recently, I had to reinstall my Digitizer 10000 software. Do I have to request new access codes in order for the software to work again?"

"Since installing Version 2.0 in my Memory Craft 10000, I have noticed a new *.JBF file extension appears in my PC Link and Emb folders after I send designs to my machine. What is this file?"

"I recently received a new message on the screen of my Memory Craft 10000. It states, “Optimize Internal Memory” with an “O.K.” and “Cancel” button. What does this mean and what should I do?"

"I often use a sticky type stabilizer when embroidering on my MC10000. However, I experience a lot of thread breakage when using it. What is causing the thread to break?"

"What is the procedure for reading Memory Cards (100 series) designs into your personal computer?"

"After updating my Memory Craft 10000 to Version 3.0, I no longer have the ability to access my Edit key for designs I have sent to my machine - either via USB or using my ATA PC Card. Why have I lost this feature?"

"I have upgraded my Memory Craft 10000 to Version 3.0. I love the new GigaHoop designs, but realized I cannot select the second part of the design without sewing out the first part. Is there a way to skip to the second part of the design?"

"Sometimes thread will "ball up" in the bobbin area of my Janome Harmony 8100. Normally, my machine has such consistent tension. Can I do something to prevent this?"

"How can I mirror image designs on Janome Memory Cards?"

"My friend and I both own the Janome Harmony 8100. I use Clothsetter III and get perfect placement. My friend borrowed my Clothsetter III, but her results were not as good. Why are we getting different results with the same Clothsetter III?"

"When I embroider on bulky fabrics, such as sweatshirts or fleece, my embroidery stretches the fabric and becomes buried in the nap. Help!"

"I have never used an embroidery machine. What do I need to get started?"

"With so many different types of stabilizers to choose from, are there any rules for which one is best for different types of fabrics and techniques?"

"When I stitch embroidery, the fabric sometimes puckers and the outline of the design sometimes doesn’t meet the design perfectly. I am using a tear-away stabilizer underneath the hoop. What can I do to correct this problem?"

"I have recently purchased the Janome Harmony 8100. From what sources can I obtain embroidery designs to use with my machine?"

"Can I copy the design data from Janome Original PC-Design Cards/CD-ROMs and give it to a friend?"

"How can I tell the difference between licensed and Janome Original designs?"

"Can't I sell items embroidered with Janome's designs?"

"I recently purchased the MC300E or MC9500. It comes with an Instructional CD ROM, however, I'm experiencing a lack of sound during playback. What can I do to correct this? "

"What are the computer system requirements for installing and running DigitizerPro?"

"Can I upgrade my Digitizer software to DigitizerPro?"

"How do I upgrade my existing Dongle so it works with Digitizer Pro?"

"How can I avoid losing designs stored in Digitizer’s Embroidery Album?"

"Do I have to do anything special before installing DigitizerPro on my Windows 2000 or XP Professional Operating System?"

"Can a USB Port Hub be used when upgrading if a PC has only one USB port?"

"What is a USB Hub? What is a powered USP Port Hub? Which is better? Where can I get one?"

"If the upgraded program is re-installed in my PC, will the two dongles need to be installed?"

"If I install the DigitizerPro upgrade, and my computer crashes, will I lose my software? How can I reinstall Digitizer 10000 if my old dongle won’t work anymore?"

"When I plug my dongle into a USB port I get a warning message, stating it has not passed the Windows LOGO testing for compatibility with Windows XP, what should I do?"

"I see the Embroidery Album is still on my C: drive, but where is the DigitizerPro folder?"

"Can I use DigitizerPro with my current Memory Craft?"

"What is .jef+ format?"

"Can I use DigitizerPro with my non-Janome embroidery machine?"

"Will I still be able to use the lessons I printed from the Janome web site or the Workbook I purchased?"

"I’ve just installed DigitizerPro and I can’t send designs to my MemoryCraft 10001?"

"I’ve got a MemoryCraft 11000 and a 300E. How do I transfer designs?"

"How can change measurement to be in inches, not millimeters or via versa?"

"Why are some of my icons grayed out or unavailable?"

"Why can't I use the MacroHoop with the Digitizer Pro?"

"My Memory Craft 11000 uses two types of storage/transfer media, what is the difference?"

"What is a USB Memory Key? Which brands should I choose and what is the largest size I can use?"

"Which brands of Type II CompactFlash Cards (also called CF Cards) are recommended and where can I get them?"

"I could not find an ATA PC Card at my computer store or online. What is it?"

"What are the recommendations for using ATA PC Cards (CompactFlash Cards, Type II) with the Memory Craft 11000? Why can’t I use other types of media?"

"What is an ATA-CompactFlash Adaptor?"

"Does the Memory Craft have to be turned off to insert media?"

"What is formatting and how do I format an ATA-CompactFlash, Type II Card or USB Memory Key?"

"What format should I choose when formatting my media?"

"Can I write designs to CFCard or USB Memory Keys with an USB Cable attached between my computer and Memory Craft 11000?"

"Can you create additional folders on ATA-CompactFlash Cards and USB Memory Key?"

"Can I use a CompactFlash Card from my Memory Craft 10000 version 2.21 or lower, 9700, 9500 or 300E in my Memory Craft 11000?"

"Can I use an ATA CompactFlash from my Memory Craft 10001 version 3.0 in my Memory Craft 11000?"

"How do I format my ATA CompactFlash in my computer?"

"What is Customizer 11000?"

"What are the computer requirements for running Customizer 11000?"

"What sewing formats are compatible with the Customizer 11000?"

"What graphic images can I use with the Customizer 11000?"

"What methods of data transfer are available for Customizer 11000?"

"How many fonts are included in the Customizer 11000?"

"Can I use other manufactures threads and have their colors represented."

"What is the editing stitch variance?"

"Can I view the entire layout on my computer monitor screen and see how it will look when it is sewn out?"

"What hoops are compatible with the Customizer 11000?"

"What is a MacroHoop?"

"Can I use my other Janome sewing machines Hoops with the Memory Craft 11000?"

"I upgraded my operating system and installed my Customizer software to it. Now it won't send designs to my Memory Craft. What's wrong?"

"I upgraded my operating system and installed my Digitizer software to it. Now it won't send designs to my Memory Craft. What's wrong?"

"What is formatting and how do I format an ATA-CompactFlash, Type II Card or USB Memory Key?"